Copy revisions: business/team over shop, moves on, de-gate Canadian, pricing honesty
- "build it into the business"; shop -> business/team across copy (office/shop divide kept only in the disambiguating hero eyebrow); fab-stations aside removed - "heads for the door" -> "moves on" (covers retirement and loss) - Audience de-gated: "for Manufacturers" (Canadian dropped from title, descriptions, audienceType, results intro, OG card, llms.txt); areaServed now Canada + US; identity stays (Proudly Canadian, BC base, Canadian hosting option) - Discovery session: "Fixed fee, agreed up front — and if a project follows, it comes off the bill"; About no longer promises free need-it-or-not judgment (that's the discovery session's job, recommendation yours to keep either way) - Fit list: "or an AI pilot project ... no pilots that quietly die in IT" - OG card re-rendered Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
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# ShopWisdom
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> ShopWisdom helps Canadian manufacturers with production shops keep the know-how the business runs on — quoting, pricing, orders, customer history. We work on the office side that runs the place, not the fab stations. We find where the business is exposed when a key person leaves, capture what your best people know, and build it into systems the whole company can run on — owned by you, with no lock-in. ShopWisdom is the systems side of Open Communications.
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> ShopWisdom helps manufacturers with production shops keep the know-how the business runs on — quoting, pricing, orders, customer history. We work on the office side that runs the place, not the fab stations. We find where the business is exposed when a key person leaves, capture what your best people know, and build it into systems the whole company can run on — owned by you, with no lock-in. ShopWisdom is the systems side of Open Communications.
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## What we do
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- [The Continuity Audit](https://shopwisdom.ca/continuity-audit.html): a fixed-fee diagnostic of where the business is exposed when a key person leaves — who holds what, what it costs you if they go, and the effect on the value of the business — delivered as a plain-English risk report and roadmap.
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- System Care (Continuity Partner): a recurring retainer — a continuity partner who keeps your tools running and current, captures the next key person before they leave, and folds in new tech worth using. Hosting and infrastructure handled; Canadian hosting available end-to-end if data residency matters to your business.
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## Who it's for
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Canadian building-materials and manufacturing businesses — often selling through dealer or distributor networks — where revenue rides on one or two senior people who are near retirement, with no successor lined up.
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Building-materials and manufacturing businesses — often selling through dealer or distributor networks — where revenue rides on one or two senior people who are near retirement, with no successor lined up.
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## Key facts
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- Founder and lead practitioner: Michael Victory. The person you talk to is the person doing the work.
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- Based in British Columbia, Canada; serves clients Canada-wide.
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- Based in British Columbia, Canada; serves clients across North America.
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- Everything built for you, you own — no lock-in, cancel anytime. Canadian data residency available if it matters to your business.
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- The human / change-management side is the sister practice, [Open Communications](https://www.opencommunications.consulting/).
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- Contact: michael@opencommunications.consulting · 778-985-OPEN (6736)
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