# Shop Wisdom

> Shop Wisdom helps Canadian manufacturers keep the know-how that lives in a retiring veteran's head. We find where the business is exposed when a key person leaves, capture what your best people know, and build it into systems the whole shop can run on — hosted on Canadian soil and owned by you. Shop Wisdom is the systems side of Open Communications.

## What we do
- [The Continuity Audit](https://shopwisdom.ca/continuity-audit.html): a fixed-fee diagnostic of where the business is exposed when a key person leaves — who holds what, what it costs you if they go, and the effect on the value of the business — delivered as a plain-English risk report and roadmap.
- Knowledge Capture & Systems: sit with your best people, draw out the judgment in their heads, and build it into documented, trained systems the whole crew can run. No need to clean up decades of spreadsheets first.
- System Care (Continuity Partner): a recurring retainer that keeps your tools running on a Canadian sovereign server, captures the next key person before they leave, and folds in new tech worth using.

## Who it's for
Canadian building-materials and manufacturing businesses — often selling through dealer or distributor networks — where revenue rides on one or two senior people who are near retirement, with no successor lined up.

## Key facts
- Founder and lead practitioner: Michael Victory. The person you talk to is the person doing the work.
- Based in British Columbia, Canada; serves clients Canada-wide.
- Everything built for you, you own — hosted in Canada (data sovereignty), no lock-in, cancel anytime.
- The human / change-management side is the sister practice, [Open Communications](https://www.opencommunications.consulting/).
- Contact: michael@opencommunications.consulting · 778-985-OPEN (6736)